Frequently Asked Questions
Are your products cruelty-free?
Yes, all our products are 100% cruelty-free and never tested on animals.
What ingredients do you avoid in your formulations?
We avoid harmful ingredients such as parabens, sulfates, and synthetic fragrances.
How do I know which products are right for my skin type?
You can refer to our product descriptions or contact our support team for recommendations.
What is your return policy?
We offer a 14-day return policy for unused and unopened products.
What is the shelf life of the products?
Unopened products usually last 24–36 months. Once opened, please refer to the PAO (Period After Opening) symbol on the packaging (e.g., 6M or 12M).
